Refund Policy

This Refund Policy (“Policy”) applies to all services purchased from LumaDock. By ordering and using our services, you agree to the terms outlined below. We aim to be transparent, fair, and consistent while preventing abuse of our refund guarantee.

30-Day Money-Back Guarantee

• Customers may request a full refund within 30 calendar days from the activation date of their first VPS order.
• This guarantee applies only to the first VPS service purchased. It does not apply to renewals, upgrades, add-ons, or subsequent orders.
• No questions will be asked for eligible refund requests within this period.

Deductions for Bundled Services

If your order included free or discounted third-party services (e.g., domains, SSL certificates, software licenses), their retail value will be deducted from the refund amount.

Non-Refundable Services

Refunds will not be issued for the following services and situations:

• Domain names (registration, transfer, or renewal).
• Third-party licenses (e.g., cPanel, Plesk, Microsoft, CloudLinux, etc.).
• SSL certificates or other security products.
• Dedicated servers, colocation, or custom infrastructure projects.
• Additional services and add-ons (e.g., extra IP addresses, storage volumes, backup slots).
• Accounts suspended or terminated for violation of LumaDock’s Terms & Conditions, Acceptable Use Policy, or Anti-Spam Policy.
• Data recovery or backup restoration after account deletion.
• Any service provisioned through third parties where LumaDock acts only as a reseller or intermediary.

Refund Process

• Refunds will be processed within 7 business days after approval.
• Refunds are typically returned to the original payment method. Where this is not possible, an alternative method may be arranged in agreement with the customer.
• Refunds are for full monthly or annual billing cycles only. Pro-rata or partial refunds are not provided for unused time after the 30-day period.
• Any unpaid invoices or outstanding charges will be deducted from the refund amount.

Processing Time

Once processed by LumaDock, refunds may take additional time to appear in your account depending on your bank, card issuer, or payment provider. LumaDock has no control over these timelines.

Abuse Prevention

The refund guarantee is designed to give new customers confidence when trying our services. Customers found abusing this policy by repeatedly purchasing and requesting refunds will be denied further refund eligibility.

Confirmation

Refunds will be confirmed by issuing a credit note or invoice document for the refunded amount, which will be sent to the customer once the transaction is complete.