Politica de utilizare acceptabilă

Usage Policy

This policy is required to protect the quality of the hosting service. We want to meet the demands of all our clients by offering quality services, objective that can be achieved even with the customer support.

The way the customer uses the services provided by LifeinCloud is closely related to the proper functioning of the equipment and the network, and it is necessary to provide a suitable environment for hosting facilities.

 

We do not allow the use of programs running continuously in the background.

We do not allow running scripts through timers set at intervals of less than 5 minutes.

We do not allow the use of CGI scripts.

 

The following activities are prohibited:

• using LifeinCloud services to create or transmit viruses, worms, flooding, mail bombing, or engaging in denial of service attacks
• use of proxy scripts or IRC, or FormMail type, PhpShell or the like, including commercial scripts that contain known security holes, chat room, chat waps; Egg Drpos IRC bots, torrent trackers, top sites, online games (except flash games)
• collecting personal information for their use for illicit purposes
• unauthorized access to data, systems or networks (phishing, spoofing, proxy, hacking, sniffing, etc.), including any attempt to probe, scan or test the vulnerability of the system or network and to create security breaches without authorization from the owner network or system
• any interference upon the service provided to a user, over a server or networks such as: mail bombing, flooding, deliberate overloading of the system
• falsifying of TCP-IP packages
• to upload viruses, corrupted files or any other software or application that could harm a third party
• to restrict or prevent any other user from using LifeinCloud services
• to collect third party information or email addresses without their consent

 

Any attempt to damage servers or customers is strictly forbidden. Any activity that affects the proper functioning of the server will be considered abuse and will be considered as an attempt to harm other co-located clients. Any script that involves a potential security risk or may affect server performance or network security will automatically be closed or removed without prior notice.

LifeinCloud reserves the right to act as soon as possible to remove, block or reset access to any account, application, activity or information that by its nature may affect the operation of the LifeinCloud network or damage the rights of a third party.

Mail

For the proper functioning of the electronic message exchange, the following provisions must be considered by the client.

According to the legal provisions it is forbidden to carry out commercial communications by electronic mail, unless the addressee expressly consented to receive such communications.

 

Mail lists / Newsletter

 

E-mail lists may be operated under the conditions in which individuals expressly consent to this, consent to be recorded by the list operator and maintained throughout the life of the mailing list.

LifeinCloud requests that any commercial mail or part of a mailing list contain simple and visible double opt in / double opt out options.

The bulk sending of emails leads to consuming the resources of a server, this action having a negative impact on the quality of the services received by the client and therefore we have some recommendations in this respect:

 

• Sending to be done in the early morning (until 09:00) or evening after 22:00
• Sending to be limited to a few dozen emails / minute

 

Failure to comply with these recommendations may result in:

• agglomeration of the email server due to the high number of requests, in some cases blocking the mail server
• the IP blacklisting from which multiple spam lists are sent, with repercussions on all application-hosting clients on the server in question
• very low ranking on email services such as Yahoo, Gmail, etc
• high delay in sending emails
• delivery to other email servers may become impossible
• the affecting of all clients connected to the network due to inadequate server functioning.

 

LifeinCloud does not limit the number of mails that can be sent per hour but monitors SMTP traffic and reserves the right to intervene including by deleting sent messages and contacting the customer if we consider that a particular case does not fall as volume in the package purchased services or damage to server operation.

If the customer has a mailing list, it is advisable to contact LifeinCloud in order to establish a good sending referral practice, or to fit in with an optimal service package.

The limit of an attachment is 25MB. The maximum number of recipients of a message is 25.

 

We do not recommend / allow referrals to a larger number of CC / BCC subscribers because if one address in the recipient is wrong / inactive, the message will remain blocked on the server.

In order to prevent any adverse effects on the operation of services, LifeinCloud reserves the right to limit at any time certain parameters of the email service offered to customers.

Sending / receiving mail

 

We cannot guarantee the delivery of email messages sent from the respective LifeinCloud network devices to the recipients Inbox. LifeinCloud also cannot guarantee the delivery of emails regardless of the location of the sender / recipient (internal / external to the LifeinCloud network).

 

Sending or receiving an email can be affected by several internal or external factors, among which we list:

• mailboxes with no space available that can no longer receive messages
• Sending IPs included in various blacklists whose connection to the destination mail server is blocked
• malfunctions regarding the sending / receiving mail servers
• malfunctions at the level of internal / external network
• mail servers with aggressive spam filters
• email content considered spam by the recipient / sender server
• attachments that exceed the size accepted by the sender / recipient mail server
• temporary rejections of email messages as a result of greylisting policies
• etc.